a graffito
Welcome to the world of graffito. We’re not just an online store. We are a community that is passionate about ceramics and believes that ceramics goes much further than meets the eye.
Graffito is part of the PASTCERAM group, a producer of bobyclays and glazes and a supplier of materials for the ceramics industry on a large scale, but we graffito on a smaller scale.
We were born in 2017, with the main objective of satisfying the needs of independent creators, ateliers, and ceramics lovers looking for ceramic items in a single space, where each product reflects our commitment to providing a super-positive experience for our customers, because your satisfaction is part of our achievements. Patrícia, CEO of the company and the graffito brand, launched the project with the ambition that one day we would reach every corner of the world. She brought together a passionate and equally ambitious team, who work every day to achieve their goals.
We’re located in the heart of the national ceramics industry (Alcobaça), so it’s easy for you to reach us, whether you’re from the north or the south.
If you visit our physical store, you will always be very well looked after by Célia, who is in charge of customer service and will help you with everything you need, even with more technical questions. In the online store, which is where you’ll find yourself, it’s likely that you’ll speak to Bruno whenever you place an order on the website, make a call or have any questions about client support. Bruno will certainly be able to help you with all your questions. In the marketing department, in charge of social media, maintaining the online store and all the group’s communication, you’ll come across Veronica and Renato, who will share your work on Instagram and talk to you whenever you send them a message. These two are also the ones who try to take graffito everywhere, be it through campaigns, email marketing, social media or any other possible strategy.
Every time your orders arrive, they’re packed by Fernando and/or Carolina, who not only keep the warehouse organized but also prepare everything with great care to ensure they arrive in perfect condition (if that ever doesn’t happen, don’t worry—shipping companies sometimes play tricks on us).
At graffito/Pastceram we have staff specialized in both clays and glazes, who work every day in our laboratories, where all product development, quality controls, etc. are carried out. Margarida is in charge of the glazes laboratory, César of the clays laboratory and Joaquim (better known as Quitó), with knowledge in both areas, is the one who deals closely with each client’s needs, in a more technical/commercial way.
We are part of the graffito team and we work every day to go further and further, because we strongly believe in the potential of the brand and its values. Stay with us, explore graffito and join the family.
We’re on our way to something even better 🙂
Graffito Team
Patrícia Ramalho
Fundadora
Renato Batista
Head of Marketing
Veronica Bernardino
Marketing Assistant
Bruno Pereira
Logistics and Customer Support
Tiago Mouta
Digital Strategy
Edna Frade
Operations Manager
Célia Domingos
Physical Store
Fernando Alves
Warehouse Manager
Carolina Ribeiro
Warehouse Assistant
Dina Marciano
Production Assistant
Carolina Ribeiro
Warehouse Assistant
Dina Marciano
Production Assistant
Os Técnicos graffito
Margarida Carvalho
Téc. Lab Vidrados
Cesar Gameiro
Téc. Lab Pastas
Joaquim Pereira
Técnico Apoio Geral
A loja graffito
